General terms and conditions – Performances
1. General
1.1 These General Terms and Conditions for Visitors are applied by the Holland Dance Festival Foundation (hereinafter referred to as Holland Dance).
1.2 These General Terms and Conditions for Visitors apply to all agreements between Holland Dance and a visitor to one of the activities of Holland Dance. These General Terms and Conditions for Visitors also apply to all acts performed pursuant to this agreement. For the purposes of these General Terms and Conditions for Visitors, ‘visitor’ means any person or legal entity who enters into an agreement with Holland Dance in any way, directly or indirectly, for the purpose of attending an event to be organised by Holland Dance or one of its partners.
2. Ticket sales/ Admission Tickets
2.1 All offers, programme announcements, announcements or other information and quotations made by Holland Dance are without obligation and Holland Dance accepts no liability for any errors in the aforementioned statements. Nor does Holland Dance accept any liability for errors made in the (pre)sale of tickets by third parties, including the so-called presale addresses and partner theatres.
2.2 If requested to do so, the visitor is obliged at all times to show his admission ticket and any ticket entitling him to a discount on this admission ticket to officials of the theatre or venue where the event is taking place who are recognisable as such.
2.3 The visitor is not entitled to a refund of the admission fee or any other compensation in the event of loss or theft of his/her admission ticket. If the visitor has obtained the admission ticket from a third party other than Holland Dance or a partner theatre/official sales address and delivery does not take place on the part of the third party for reasons, the visitor is also not entitled to a refund.
If the Visitor does not use the admission ticket for any reason whatsoever, this will be for his/her own account. In these cases there will be no refund of the admission price. Once an admission ticket has been obtained, it can be exchanged for an admission ticket for another activity of Holland Dance for a fee of € 3.50 per transaction, subject to sufficient availability of tickets.
2.4 The visitor is obliged to keep the admission ticket for an event for him/herself and therefore not to resell it to third parties in any way, to offer it for sale or to offer it or provide it for commercial purposes.
2.5 If payment is made by credit card, it will be charged immediately.
3. Stay in the building where Holland Dance organises an activity
3.1 During his/her stay in the building where Holland Dance organises an activity – hereinafter referred to as the theatre – the visitor must behave in accordance with public order and the rules of decency applicable to the nature of the event visited. In this context, the visitor is also obliged to follow the instructions given by the theatre’s officials who can be identified as such. If, in the reasonable opinion of a managerial officer of the theatre, the visitor in any way contravenes these standards, directions or instructions, the visitor may be denied further access to the theatre for the event in question, without the visitor being able to assert any right to reimbursement of his/her admission ticket.
3.2 A visitor is prohibited from bringing dangerous objects or substances into the theatre or transporting them with him, as the case may be, in the opinion of an officer of the theatre who is dangerous and/or annoying to the visitors;
3.3 Visitors are prohibited from taking and using photographic, video, film, sound or other recording equipment without the prior written permission of the management of the theatre or the organisation.
3.4 The theatre reserves the right to make (or have made) images and/or sound recordings of the event at which the visitor is present. Photographs and film recordings can be used for the archive of Holland Dance, the theatre and/or publications for promotional purposes. If the visitor does not grant permission for (external) publication, this will be reported in advance in writing to Holland Dance and/or the theatre.
4. Liability of the building where Holland Dance organises an activity
4.1 The visitor’s stay in the building where Holland Dance organises an activity – hereinafter referred to as the theatre – is at his/her own expense and risk.
4.2 The theatre is only liable for (consequential) damage suffered by the visitor or injury inflicted on the visitor that is the direct and exclusive result of an intentional act or omission or gross negligence on the part of the theatre and/or its officials, on the understanding that only the damage is eligible for compensation, for which the theatre is insured, or for which it should have been insured in accordance with the principles of reasonableness and fairness, and for the maximum amount used therein. The theatre’s liability is excluded for, among other things:
damage as a result of the actions of third parties, including persons engaged by the theatre and tenants of (rooms in) the building and persons engaged by these third parties;
damage as a result of failure to comply with the instructions given by the theatre’s officials and failure to comply with the generally applicable rules of decency;
(Consequential) damage as a result of unforeseeable changes in the starting and closing times of the events to which the agreement between the theatre and/or Holland Dance and the visitor relates;
damage caused in any way by other visitors.
4.3 The theatre is never liable for damage suffered by the visitor as a result of force majeure on the part of the theatre and/or Holland Dance. Force majeure also includes any circumstance beyond the control of the theatre and/or Holland Dance that temporarily or permanently prevents compliance with the agreement, as well as, insofar as this does not already include war, war violence, civil war, riots, riots, action by the police and/or fire brigade, strikes, transport difficulties, fire and other serious disruptions to the theatre’s business or buildings, weather conditions and, for any reason whatsoever, non-functioning public transport.
5. Complaints
5.1 Complaints about the performance of the agreement between the theatre and/or Holland Dance and the visitor must reach the management of the theatre by e-mail or registered mail within eight days after the performance of the agreement has taken place or should have taken place. Complaints submitted after this period will not be considered by the theatre and/or Holland Dance.
5.2 The following complaints and circumstances, and therefore never lead to any obligation to pay compensation on the part of the theatre and/or Holland Dance:
- complaints and circumstances relating to changes in the programme, including changes in the performer’s person(s), in the composition of the programme, shifts from events to a different date;
- complaints and circumstances relating to the quality of the performances of the events to which the agreement between the theatre and/or Holland Dance and the visitor relates;
- complaints and circumstances relating to nuisance or inconvenience caused by other visitors or unlawful intruders, including, but not limited to, noise nuisance, inappropriate behaviour, theft and acts of war; in the event of repeated nuisance or inconvenience caused by certain visitors to be further identified, the theatre will do its utmost to deny these visitors access in the future if necessary;
- complaints and circumstances relating to nuisance or inconvenience caused by maintenance work on the theatre/premises, or to the consequences of such maintenance work that could reasonably be carried out at that time;
- complaints and circumstances relating to nuisance or inconvenience caused by the improper functioning of facilities in the halls of the theatre/building;
- complaints and circumstances relating to nuisance or inconvenience, including restricted visibility for the visitor, caused by (sound) recordings by the media and the technical provisions made in the halls as a result thereof;
- complaints and circumstances relating to (noise) nuisance caused by events taking place at the same time, including any necessary actions that serve to prepare for these events, or that are in any other way related to these events, in other rooms of the theatre/building;
- complaints and circumstances relating to the allocation and distribution of seats and/or a change to the seating plan required by circumstances;
- complaints and circumstances relating to nuisance or inconvenience, including a limited view of the stage and supertitles;
- complaints and circumstances relating to the presence or absence of supertitles, caused by the inadequate functioning of the technical facilities, or the choice of the theatre whether or not to offer such facilities;
- complaints and circumstances relating to nuisance or inconvenience caused by public transport strikes;
- complaints because the visitor has been denied access to the room because of the circumstances that the event has already started in this room.
6. Personal data
6.1 Data relating to the visitor, including data relating to the name, address, place of residence and e-mail address of the visitor, which are registered by the theatre and/or Holland Dance in connection with the issue of an admission ticket, are included in a registration. The theatre and/or the point of sale is the holder of this registration.
6.2 The visitor may be asked by the theatre and/or Holland Dance to identify themselves. If the visitor is unable to show identification or refuses to show identification, he or she may be denied/refused admission to the theatre.
7. Rights of the theatre
7.1 In the event of a breach by a visitor of (one or more of) the provisions referred to in these General Terms and Conditions, the theatre and/or Holland Dance are entitled to invalidate the admission ticket or to refuse the visitor further access to the event without the visitor being entitled to a refund for the admission ticket (including service costs) paid to the theatre, whether or not via an advance sales address.
7.2 If it is likely that the admission ticket has been falsified, the theatre and/or Holland Dance are authorised to refuse the holder of the admission ticket (further) access to the event, without the visitor or this holder being able to claim any damage that he or she will suffer as a result.
8. Other terms and conditions / regulations
8.1 The theatre’s own (contractual) conditions and/or regulations.
9. Applicable law / competent court
9.1 These General Terms and Conditions for Visitors and the agreement between the visitor and and/or Holland Dance are governed by Dutch law.
9.2 All disputes arising from the agreement between the visitor and the theatre will be submitted to the competent court for exclusive adjudication.
These General Terms and Conditions for Visitors were filed with the Chamber of Commerce on 14 December 2017.
General Terms and Conditions – Participation
1. General
1.1 These General Terms and Conditions relate to the activities of the Holland Dance Festival Foundation, hereinafter referred to as Holland Dance Festival, in the field of participation and amateur art in the form of lessons, workshops and auditions.
1.2 Holland Dance Festival has expertise in the field of dance and guarantees a high-quality programme in terms of content.
2. Cancellation conditions
2.1 In case of cancellation of participation in lessons or workshop(s) by the participant, Holland Dance Festival will charge a percentage of the agreed amount on the basis of the following terms and conditions:
2.2 Cancellation within 3 weeks before the start of the lessons or workshop(s) is not possible, the total amount for participation is non-refundable.
2.3 In case of cancellation between 6 and 3 weeks before the start of the lessons or workshop(s), 50% of the total amount for participation will be refunded.
2.4 In case of cancellation up to 6 weeks before the start of the lessons or workshop(s), 15% administration costs of the total amount for participation will be deducted from the amount to be refunded.
2.5 Cancellation by participant must be done by a signed letter or e-mail.
2.6 Lessons or workshops can be cancelled for less than 12 participants. If this is the case, already registered participants will receive the total amount for participation back or they can, in consultation, choose another activity/lesson from the offer of Holland Dance Festival.
2.7 If, due to unforeseen circumstances (e.g. illness of teachers), Holland Dance Festival cancels parts of the compiled programme, a suitable alternative activity and/or a catch-up time will be chosen.
2.8 Auditions are not refundable.
3. Reimbursement and payment
3.1 Payment of the lessons/workshops takes place via I-deal or credit card via the reservation procedure on the website of Holland Dance Festival. If payment is made by credit card, this will be charged immediately.
3.2 If the participant wishes to receive a VAT invoice as proof of payment, a request must be sent by e-mail to Holland Dance Festival. The proof of payment will be sent to the participant by e-mail.
3.3 If a participant has not paid before the start of the first lesson, an administration fee of € 5,- will be charged and the possible discount will lapse.
4. Ooievaarspas (Stork pass)
4.1 Holders of a valid stork pass can participate in lessons and workshops at a reduced rate. The specific conditions and discount prices are mentioned per course on the website of Holland Dance Festival.
4.2 Stork pass discount is only granted after digital reading of the Stork pass at the lesson location.
5. Liability
5.1 Holland Dance Festival will be informed in advance of any relevant medical problems of the participant in lessons or workshops.
5.2 Holland Dance Festival is not liable for injuries, injuries or accidents incurred during lessons or workshops.
5.3 Holland Dance Festival is also not liable for theft and/or loss of personal belongings.
6. Photo, film and publication
6.1 When registering, the participant automatically gives Holland Dance Festival permission to take photographs or make films during the lessons or workshops. The photographs and film recordings can be used for the archive of Holland Dance Festival and publications for promotional purposes.
6.2 If the participant does not grant permission for (external) publication, this will be notified in writing to Holland Dance Festival in advance.
General terms and conditions – Education
1. General
1.1 These General Terms and Conditions relate to the activities of the Holland Dance Festival Foundation, hereinafter referred to as Holland Dance, in the field of education and training.
2. Workshops and lessons
2.1 Holland Dance has expertise in the field of dance education and guarantees a high-quality programme in terms of content.
2.2 In consultation with the school, Holland Dance draws up a suitable programme and a schedule of lessons.
2.2.1 The school ensures that a supervisor from the school is present for each lesson to provide (practical) support to the dance teachers.
2.2.2. The school ensures that teachers invited by Holland Dance can carry out their work in a suitable room (to be determined in consultation with Holland Dance).
3. Visiting the performance
3.1 If performances are attended to in an external theatre, the school will take care of supervisors; out of 10 pupils, one supervisor is available from the school.
3.2 Supervisors tickets are free of charge, assuming 1 supervisor out of 10 pupils. If the school wishes to deviate from this number, this must be agreed in advance with Holland Dance.
4. Cancellation policy for workshops and lessons
4.1 If the school cancels the agreed work, Holland Dance will charge a percentage of the agreed amount on the basis of the following terms and conditions:
In case of cancellation up to 4 weeks before the date of the agreed activities: No costs will be charged.
In case of cancellation up to 14 days before the date of the agreed activities: 50% of the agreed total amount will be charged.
Cancellation from 14 days prior to the date of the agreed activities: 100% of the agreed total amount will be charged.
4.2 Cancellation must be effected by a letter or e-mail signed by a person authorised to sign and decide.
4.3 If Holland Dance cancels parts of the programme due to unforeseen circumstances (e.g. illness of teachers), a suitable alternative activity or catch-up time will be chosen in consultation with the school.
5. Cancellation conditions, reimbursement and payment of theatre performance visits
5.1 The school must pay Holland Dance a fee for the work performed, as confirmed in writing by e-mail.
5.2 Holland Dance will send an invoice to the school, which will be paid by the school by bank. Or Holland Dance creates a web order that can be paid for by the school using the CJP Culture Card.
5.3 The school is bound by the number of pupils stated up to 1 week before the start of the course. Cards will be charged to the school for the number of students known to Holland Dance at that time.
5.4 If primary schools have booked performances via the Cultuurschakel / Vonk, article 12 does not apply, but the school must pass on the number of pupils via the booking system of the Cultuurschakel. Until 14 September 2017, changes can be communicated without any financial consequences (the number of pupils can be adjusted upwards or downwards). The final number of pupils to be paid for will be fixed at 14 September 2017. Changes after this date will be charged as follows:
Payment will be made for at least the number of pupils who have been passed on before 14 September 2017.
If more pupils arrive after 14 September 2017, these will be charged.
5.5 The school will at all times communicate the exact number of pupils and attendants due to the capacity of the room (the number of visitors that may or may not fit).
6. Photo and film
6.1 The school allows Holland Dance to take photographs or make films during the workshops. The photographs and film recordings can be used for the archive of Holland Dance and publications on educational purposes.
6.2 The school shall ensure that Holland Dance is informed if certain children are not allowed to appear on the screen and shall make this known in writing.
7. Liability
7.1 Holland Dance will be informed in advance of any medical problems of students participating in classes, workshops and/or performance visits.
7.2 Holland Dance is not liable for injuries, injuries or accidents incurred during classes or workshops.
7.3 Furthermore, Holland Dance is not liable for theft and/or loss of personal property.